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We’re here to help you!

If you’re looking for more information about Hinge Health, check out our FAQs or contact us below.

Hinge Health program information

What is Hinge Health?

How does the program work?

Do I need a referral from my doctor to participate in a Hinge Health program?

What is included with Hinge Health?

What is the daily playlist?

What kind of results can I expect?

What is the cost of Hinge Health?

What is the science behind the program?

What is the weekly commitment for this program?

Can I work on multiple joints or programs at the same time?

What is the role of the Health Coach in this program?

Can I speak with a Health Coach in a language other than English? ¿Puedo hablar con un entrenador de salud en un idioma que no sea el inglés?

What equipment do I need to participate?

Do I need internet access to participate?

What is the function of the sensors within the program?

Eligibility

Is Hinge Health a covered benefit for me?

Do I need a referral from my doctor to participate in a Hinge Health program?

Is my condition appropriate and am I eligible to participate in the program?

How do I apply?

My company doesn’t offer Hinge Health as a benefit. Can I enroll as an individual?

Applying to Hinge Health

I’m not ready to start just yet. Should I apply now or wait?

How do I apply?

Do I need to wait until I’m finished with in-person PT before I start my Hinge Health program?

Can I work on multiple joints or programs at the same time?

I selected “Upper Back” but the application only mentioned “Neck.”

I’m not currently employed. How do I answer questions about hours of work that I missed due to pain?

Why is the application page blank? Why am I not able to progress to the next page?

I already started an application and created an account. How do I log in to my Hinge Health account online and complete my application?

Can I select a different program or provide different responses to my application?

How do I change my phone number, email address, or mailing address in my application or account?

I submitted my application. What’s next?

Getting started

How do I start my program?

I’m not ready to start just yet. Should I apply now or wait?

Do I need to wait until I’m finished with in-person PT before I start my Hinge Health program?

What are my login credentials for the Hinge Health app?

Do I need internet access to participate?

How do I install the Hinge Health mobile app?

Which devices are compatible with the Hinge Health app?

What equipment will I need to participate? Will I receive a kit?

When will I receive my kit?

What is the daily playlist?

How do I change my phone number, email address, or mailing address in my account?

How can I receive additional assistance starting my program?

Program support

How do I connect my device to a wireless network?

Can I access my Hinge Health program while traveling?

What are my login credentials for the Hinge Health app?

I’m having trouble logging in to the Hinge Health app.

I requested a password reset, but did not receive it.

How do I connect and use my sensors during my exercise therapy session?

Do I have to use the sensors?

My sensors don’t seem to be working correctly.

Do you share any information about me with my employer or insurance company?

Why did I receive an Explanation of Benefits (EOB) from my insurance company for the Hinge Health program?

How do I request a copy of my Hinge Health records for my medical provider?

What is the role of my Health Coach and how do we communicate?

Can I speak with a Health Coach in a language other than English?

How can I receive modifications and customizations for my exercise therapy?

I’m already enrolled and have an account. How do I log in to my Hinge Health account online?

How can I connect with other Hinge Health members?

Need more support? Get in touch with us