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If you’re looking for more information about Hinge Health, check out our FAQs or contact us below.

Hinge Health is pioneering the world’s most patient-centered Digital MSK Clinic to help people manage their back and joint pain and get back to the things they love. The program is accessible anytime, anywhere, and designed for everybody and every body part. We provide education, personalized stretching and strengthening exercises and, where needed, clinical support to help make lasting change. Hinge Health is available to employees with primary insurance coverage under a participating company’s health plan. Some of our partners also offer Hinge Health to domestic partners, dependents (at least 18 years of age), and retirees utilizing the employer-sponsored health plan.

Based on your answers to the 10-minute online application, we will place you in a program that best suits your needs. Once enrolled in any of our programs, you will be provided with a customized treatment plan that will include three pillars of effective care; education, exercise therapy, and support to build healthy habits.

Hinge Health has implemented three pillars of effective care; education, exercise therapy, and behavioral health support and digitized them to provide easy access to a curated program that delivers lasting results and long-term, sustainable behavior change.

All Hinge Health programs include unlimited access to the exercise therapy programs and educational articles contained in the digital app. Depending upon which program is most suitable for an individual, a participant may also receive the following:

  • Health coaching delivered through live phone calls, SMS, email, and the Hinge Health app
  • 1:1 video sessions with a dedicated Physical Therapist
  • Kit equipment which may include sensors, chargers, exercise bands, and a yoga mat

The daily playlist is the set of activities that we encourage you to complete when you sign in to your Hinge Health app. Your playlist weaves together all the elements of the Hinge Health program that help you achieve better back and joint health: personalized exercise therapy, behavioral support, and accessible educational content that you can apply in your everyday life.

On average, our participants reduce their pain by more than 60%. In addition, 90% of Hinge Health participants say they’re now less likely to pursue surgery as an option for pain relief than before.

View Outcomes

Virtually all major medical bodies, including the CDC and American Orthopedic Association, recommend exhausting all non-surgical treatments for chronic pain before considering surgery, as many studies have shown that these can dramatically reduce pain. Our program packages these treatments together, and our results often surpass previous studies.

Hinge Health’s 3-year study included over 10,000 participants. The study is published in JMIR. The study demonstrates that each Hinge Health remote exercise therapy and coaching session has a direct correlation to pain reduction. Each participant had an average pain reduction of 69%, reduced depression and anxiety 58%, increased prodcutivity 61%, and decreased surgery likelihood 67%.

Our programs are made available through partnerships with employers who agree to cover the full cost of the program. There is no out-of-pocket cost for those who qualify to participate.

For the best results, we encourage you to complete a 15-minute playlist at least three days each week.

It’s clinically best to treat one part of your body at a time. When completing your application, please select the area or joint that you’d like to work on first. If you have pain in more than one area, we recommend selecting the area or joint that limits your daily life the most. After finding pain relief in your first program, you may apply to a different program to receive care for another area or joint.

Our Health Coaches are all qualified professionals passionate about helping people achieve their wellness goals. Depending upon which program is most suitable for you, you may be paired with a personal Health Coach.

If you’re paired with one of our coaches, you can expect to receive expert support as you build healthy habits, manage persistent pain, engage with your exercise therapy, and achieve wellness goals. As a co-pilot on your journey, your coach will help you overcome obstacles, build consistency in your program, and celebrate all your successes.

Your Health Coach will communicate with you primarily through text messages, phone calls, and emails as needed. You can always let your coach know if you would like more, less, or a different type of communication. We encourage you to keep an open dialogue with your coach so that you can receive the type of support you want.

Yes! We currently offer Spanish language services. If you’d like to be matched with a Spanish speaking Health Coach, please email help@hingehealth.com or call (855) 902-2777.

¡Si! Actualmente ofrecemos servicios en español. Si quiere que lo emparejen con un entrenador de salud que habla español, por favor envíe un correo electrónico a hola@hingehealth.com o llame al (855) 902-2777.

Hinge Health is a digital program, and the most important piece of equipment you’ll need is our app. The Hinge Health app is available for download in the App Store and the Google Play Store. Depending upon which program suits you best, you may also receive a Hinge Health kit containing additional equipment.

WiFi connection or use of cellular data is required to varying degrees depending upon the program. Regardless of your program enrollment, internet access is required for the following:

  • App login: Signing in to the app requires a WiFi connection or the use of cellular data. If you have limited WiFi access, we recommend staying signed in to the app between sessions
  • Progress tracking: Periodic data syncs allow your Care Team to view your activity and track your progress. Many of our participants without WiFi at home complete their data syncs every 1-2 weeks at work, a friend or relative’s house, or a library or community center.
  • App updates: We occasionally release updates to the Hinge Health app that add new features and/or improve app performance.
  • Video visits: Depending upon your program, you may meet with your assigned Physical Therapist for a video visit. This video visit requires a WiFi connection or the use of cellular data.

Hinge Health sensors provide real-time movement feedback during the exercise therapy session, helping you maintain proper form and get the most out of your exercises. The sensors monitor and measure your body position in 3 different axes but do not track your location, collect health information, or provide movement feedback outside of the app.

You can complete playlists with or without your sensors. Whether or not you use your sensors, you’ll complete all the same exercises and earn the same points toward unlocking the next program level.

Hinge Health programs are available to employees with primary insurance coverage under a participating company’s health plan. Some of our partners also offer Hinge Health to domestic partners, dependents (at least 18 years of age), and retirees utilizing the employer-sponsored health plan.

Check Eligibility

Our programs are designed to help reduce and prevent back and joint pain. We offer an array of services which can help individuals with a range of diagnoses or issues. The best way to learn if our programs might be a good fit for you, is to complete an application online. We’ll review your application and reach out if we have any additional questions.

Please click the link below to begin the application process. We’ll ask you about your pain and other medical conditions to make sure our program would be a good fit. This entire process only takes about 10 minutes. Once your application is complete, our team will confirm your eligibility and send a follow-up email in 1-2 business days.

Apply Online

Our program is not available directly to individuals at this time. If you would like to see Hinge Health offered by your company, please share this overview with your head of HR or your benefits team: https://www.hingehealth.com/for-employers/

It’s clinically best to treat one part of your body at a time. When completing your application, please select the area or joint that you’d like to work on first. If you have pain in more than one area, we recommend selecting the area or joint that limits your daily life the most. After finding pain relief in your first program, you may apply to a different program to receive care for another area or joint.

Our Neck / Upper Back program is designed for anyone with pain or stiffness in their neck, upper back, or both areas at the same time. We have built one program to address both of these areas of the body because the exercises that help the neck also help the upper back, and vice versa. For simplicity, throughout the questionnaire and program, we will refer to your neck. Please be assured that everything in this program applies to your upper back as well.

We encourage you to think about the hours of daily activities that you might have missed instead of the hours of work. You can respond as if we asked, “How many hours did you miss from desired daily activities due to your pain?”

We apologize for the frustration and recommend completing the online application using Google Chrome or Firefox on a desktop or laptop computer. Please be sure to answer every question, eliminate leading or trailing spaces in the name field, and adjust all slider bards from their original positions. If you are still experiencing issues and would like one-on-one assistance, please contact the Support Team.

Your login credentials are the email address you used to apply and the password that you created while completing your application. Please use the link below to access your account online: Account Sign In

Please note that you will also use these credentials to log in to your Hinge Health app to access your program.

Yes, please contact the Support Team to discuss your next steps.

We’ll be happy to update your account information for you. Please contact the Support Team for assistance.

Thank you for applying! Please keep an eye on your inbox, as our team will reach out via email to provide the determination of your application in one to two business days. If accepted into a program, we’ll send additional emails and text messages with next steps for your specific program. If you have any questions in the meantime, please contact the Support Team.

To get started, please log in to the Hinge Health app on your device and follow the on-screen prompts. The app will guide you through the initial app set-up and your first playlist. Please note that you will need internet access to log in. If you’d like additional assistance, please contact the Support Team.

Your login credentials are the email address you used to apply and the password that you created while completing your application.

WiFi connection or use of cellular data is required to varying degrees depending upon the program. Regardless of your program enrollment, internet access is required for the following:

  • App login: Signing in to the app requires a WiFi connection or the use of cellular data. If you have limited WiFi access, we recommend staying signed in to the app between sessions
  • Progress tracking: Periodic data syncs allow your Care Team to view your activity and track your progress. Many of our participants without WiFi at home complete their data syncs every 1-2 weeks at work, a friend or relative’s house, or a library or community center.
  • App updates: We occasionally release updates to the Hinge Health app that add new features and/or improve app performance.
  • Video visits: Depending upon your program, you may meet with your assigned Physical Therapist for a video visit. This video visit requires a WiFi connection or the use of cellular data.

The Hinge Health app is supported on most Android and iOS smartphones and tablets. To download the app on your device, search for Hinge Health in the App Store or Google Play Store.

Hinge Health is a digital program, and the most important piece of equipment you’ll need is our app. The Hinge Health app is available for download in the App Store and the Google Play Store. Depending upon which program suits you best, you may also receive a Hinge Health kit containing additional equipment.

If you receive a kit with your program, it will likely arrive within 3-7 business days of your acceptance into the program. We’ll be sure to send you a shipping notification containing tracking information so you know when to expect your kit.

The daily playlist is the set of activities that we encourage you to complete when you sign in to your Hinge Health app. Your playlist weaves together all the elements of the Hinge Health program that help you achieve better back and joint health: personalized exercise therapy, behavioral support, and accessible educational content that you can apply in your everyday life.

We’ll be happy to update your account information for you. Please contact the Support Team for assistance.

If you’d like additional assistance getting started, please reach out to a member of your Care Team. They will be able to provide customized support to help you get moving. You can also reach out to the Support Team.

If you have a Lenovo tablet, go to Settings and tap Network & Internet. Toggle WLAN on and tap Not connected. Tap your network name to select it, enter your network password, and tap CONNECT.

If you have an Amazon tablet, go to Settings, tap Internet, and then tap WiFi. Tap your network name to select it, enter your network password, and tap CONNECT.

Trouble connecting? Contact the Support Team or download the app on your Android or iOS smartphone and connect using cellular data instead.

Your login credentials are the email address you used to apply and the password that you created while completing your application.

The login information for the Hinge Health app on your device is the email address you used to apply and the password you created while completing your application. Your device will need to be connected to the internet in order to log in to the app. If you don’t have access to a wireless network, download the mobile app to your smartphone and connect using cellular data instead.

Don’t remember your email address or password? You can email yourself a link to reset your password from the app login screen or contact the Support Team for assistance.

Hinge Health sensors provide real-time movement feedback during the exercise therapy session, helping you maintain proper form and get the most out of your exercises. After beginning a playlist, the app will guide you through powering on, positioning, and setting up your sensors. After completing the set-up process, follow the on-screen guidance and move your body to bring the motion bar on your screen into the exercise target zone. Once you’ve reached the correct position, the exercise target zone will turn green and an exercise countdown timer will begin. Hold your position until the timer expires and the app guides you to complete the next exercise.

You can complete playlists with or without your sensors. Whether or not you use your sensors, you’ll complete all the same exercises and earn the same points toward unlocking the next program level.

If you are experiencing some challenges with your sensors, please review the troubleshooting tips below:

Check sensor battery A low battery charge may impact sensor performance and make it difficult to use your sensors to complete your exercises. Check the battery on your sensors by plugging them into the charging equipment. If your sensors blink or flash when you plug them in, leave them to charge until they display a steady white light indicating they are fully charged.

Enable bluetooth Sensor connection may fail due to your device settings. You may need to enable Bluetooth and location permissions on your device before connecting your sensors through the Hinge Health app.

Reset your sensors Unpairing and re-pairing your sensors within the app acts as a reset for your sensors. Exit your exercise therapy session and tap ‘Account’ in the lower right corner of the screen. Select ‘Unpair sensors’ and confirm your selection when prompted. Begin a new exercise therapy with ‘Exercise with sensors’ toggled on and follow the stops to reconnect your sensors to the app.

Check sensor positioning The Hinge Health app detects your body position using the position of your sensors. Confirm you’re wearing your sensors as shown in the app to ensure your movements are tracked accurately. Fasten sensor straps snugly over form-fitting clothing or your bare skin to prevent your sensors from shifting out of position as you complete your exercises.

Check for available app updates Check for available app updates by opening the ‘Account’ tab in the lower right corner of the Hinge Health app and scrolling down to ‘App version.’ If you see ‘Update available’ next to your listed app version, set aside a few minutes before your next session to install the latest version of the app and take advantage of all the latest features and improvements.

For additional assistance, please contact the Support Team.

Your Health Coach can provide expert support as you build healthy habits, manage persistent pain, engage with your exercise therapy, and achieve wellness goals. As a co-pilot on your journey, your coach will help you overcome obstacles, build consistency in your program, and celebrate all your successes.

Coaches communicate via text, phone calls, and emails as needed. You can always let your coach know if you would like more, less, or a different type of communication. We encourage you to keep an open dialogue with your coach so that you can receive the type of support you want.

Yes! We currently offer Spanish language services. If you’d like to be matched with a Spanish speaking Health Coach, please email help@hingehealth.com or call (855) 902-2777.

¡Si! Actualmente ofrecemos servicios en español. Si quiere que lo emparejen con un entrenador de salud que habla español, por favor envíe un correo electrónico a hola@hingehealth.com o llame al (855) 902-2777.

Your program can be customized and tailored to help meet your individual needs. Please reach out to your Care Team to receive personalized assistance with your program.

Your login credentials are the email address you used to apply and the password that you created while completing your application. Please use the link below to access your account online: Account Sign In

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