I’m having WiFi or cellular data issues when I try to download the app

No WiFi? No problem. If you are unable to connect to your network or do not have access to a wireless network, you can utilize the cellular data on your device (if you can) to access the Hinge Health app.

You can try to turn on cellular data on your device by following these steps:

  • (iOS): Open Settings on your device, then tap ‘Cellular’, and toggle it to ‘ON’. Then scroll down on the same page to where the App Store is listed, and ensure the toggle next to this is set to ‘ON’.

  • (Android): Open the Settings app on your device, then tap ‘Network & internet’ > ‘Internet’. Then, next to your carrier, tap ‘Settings’. From there you can turn Mobile data on.

Still can’t download the app? Some of our members have reported their Virtual Private Network (VPN) or Pi-Hole blocks access to our app. If your device is connected to a VPN or Pi-Hole, please adjust its settings or temporarily disable it.

If you do not remember your wireless network name/password or are unable to successfully connect your device to a wireless network, we recommend reaching out to your Internet Service Provider for expert WiFi troubleshooting that is specific to your router and network.

Need further help? If you continue to have WiFi or cellular data issues, please contact our support team at (855) 902-2777 or appsupport@hingehealth.com.