Sensor Tips for Shoulder / Neck Program

To help you get the most out of your therapeutic exercises in the Hinge Health program, we highly encourage you to use your sensors. The sensors help guide you into the proper position for your exercises, help you stay in position for the allotted amount of time, and can help ensure that the range of motion for the exercise is set properly for you.

In order to get the most out of your sensors, please read the following tips.

Connection Tips

  • Please verify that you have the latest version of the app downloaded. Either the Homescreen will let you know if there is an update available; or you can click on the Account tab and under App version it will let you know if there is an update available.

    • If when you run an update and it seems that the install is taking too long, it usually means that the tablet security settings need to allow for app installs. Go to Settings > Apps & Notifications > Special app access > Install unknown apps. Once there, make sure that Hinge Health, Chrome, and Drive apps all say 'Allow’. If not, click on the app and toggle the switch ON.

  • Ensure that your sensors are fully charged as low batteries can impact sensor performance. A steady white light on the sensors while plugged into the charger indicates that they are fully charged.

  • Ensure that the Bluetooth setting is turned on for your device (if it is on, you can toggle it off and back on to see if that corrects any issues).

    • Keep in mind that sensors connect via the app and not through the device’s Bluetooth settings.

  • Check that the Location-Based Services is toggled ‘ON’ on your device. Lenovo tablet-specific instructions below:

    • From the tablet home page, select “Settings”

    • Select “Location”

    • Toggle “Use location” on.

    • Tap “App Permission”

    • Tap Hinge Health and select, “Allow only while using the app”.

  • Unpair and re-pair Sensors by:

    • Opening the Hinge Health app

    • Click on Account (bottom right hand side of the screen)

    • Click on "Unpair Sensors"

    • Begin a new playlist and the app will walk you through pairing the sensors again

  • If sensors aren't pairing, you can start and restart your playlist. Make sure all sensors are turned on and properly placed on your body as instructed.

Calibration Tips

  • Placing the arm sensors further away from the elbow (in particular the forearm sensor) increases the range of motion between the forearm and bicep sensors as well as how much motion the sensors detect. So you can place the bicep sensor a little higher on your arm and the forearm sensor towards the middle of your arm, which can really help for the Wall Slides exercise. A helpful illustration below:

  • Ensure that you are rotating your forearms or shoulders either inward or outward either during calibration or while performing the exercises as this can also impact sensor calibration.

  • Sometimes a sensor has slightly moved from its starting calibration place and just needs to be adjusted back to that location. Putting the sensors directly on your skin or wearing tight-fitting clothing reduces the chance of the sensors moving around.

  • If the calibration continues to not monitor your movements incorrectly, unpair the sensors before you restart or start a new session (instructions above).

  • For the Shoulder Rows and Straight Arm Pull Downs exercise, it may feel awkward if you have the resistance band tied on a door knob or pole that is too low. To adjust, you can modify these poses by changing to a seated position and sitting towards the edge of the chair so that you can get a better 'pulling back' or 'pulling downward' motion while maintaining an upright position in your upper back and shoulders.

  • If you have any additional questions, please text your Care Team at 833-418-0909.

  • If you are still unable to connect/calibrate the sessions after these steps, you can contact our Tech Support team by calling 1-855-902-2777 any time between 6am-6pm PST.