Sensor Tips for Low Back Program

To help you get the most out of your therapeutic exercises in the Hinge Health program, we highly encourage you to use your sensors. The sensors help guide you into the proper position for your exercises, help you stay in position for the allotted amount of time, and can help ensure that the range of motion for the exercise is set properly for you.

In order to get the most out of your sensors, please read the following tips.

Connection Tips

  • Please verify that you have the latest version of the app downloaded. Either the Homescreen will let you know if there is an update available; or you can click on the Account tab and under App version it will let you know if there is an update available.

    • If when you run an update and it seems that the install is taking too long, it usually means that the tablet security settings need to allow for app installs. Go to Settings > Apps & Notifications > Special app access > Install unknown apps. Once there, make sure that Hinge Health, Chrome, and Drive apps all say 'Allow’. If not, click on the app and toggle the switch ON.

  • If you haven't charged the sensors yet/in the past week, please charge them before starting as low batteries can affect both connection and calibration of the sensors.

  • Ensure that your sensors are fully charged as low batteries can impact sensor performance. A steady white light on the sensors while plugged into the charger indicates that they are fully charged.

  • Ensure that the Bluetooth setting is turned on for your device (if it is on, you can toggle it off and back on to see if that corrects any issues).

    • Keep in mind that sensors connect via the app and not through the device’s Bluetooth settings

  • Check that the Location-Based Services is toggled ‘ON’ on your device. Lenovo tablet-specific instructions below:

    • From the tablet home page, select “Settings”

    • Select “Location”

    • Toggle “Use location” on.

    • Tap “App Permission”

    • Tap Hinge Health and select, “Allow only while using the app”.

  • Unpair and re-pair Sensors by:

    • Opening the Hinge Health app

    • Click on Account (bottom right hand side of the screen)

    • Click on "Unpair Sensors"

    • Begin a new playlist and the app will walk you through pairing the sensors again

  • If sensors aren't pairing, you can start and restart your playlist. Make sure all sensors are turned on and properly placed on your body as instructed.

Calibration Tips

  • Ensure that your sensors are fully charged as low batteries can impact sensor performance. A steady white light on the sensors while plugged into the charger indicates that they are fully charged.

  • Make sure you have the latest version of the app (see instructions above).

  • Start/Restart Playlist, make sure all sensors are turned on and properly placed on your chest & lower back as instructed.

  • Make sure you are wearing as comfortably tight-fitting clothes as possible. Loose clothing can make the sensors move during the workout or cover the sensors which may affect the calibration.

  • Make sure you're standing as straight as possible during calibration. If you are incidentally leaning forward/backward, this can throw off the calibration.

  • If the chest sensor is not laying flat on your chest, you can position this sensor higher up (bring the sensor straps closer to your armpits) which should help with the calibration and monitoring your movements.

  • If the calibration seems to be off during the middle of the session or pose, it's typically because a sensor has moved. First try to readjust the sensors back into place. If that doesn't work, then ‘Pause’ the session and tap ‘Restart’ which will start the calibration process over.

  • If you experienced calibration issues with your first session, such as the movement appearing to go the wrong way- please Unpair the sensors (instructions above).

  • If you are unable to get into the target zone during the exercise or need more of a challenge, you can use the up/down arrow keys to the right of the screen to adjust the difficulty of the exercise.

  • If you have any additional questions, please text your Care Team at 833-418-0909.

  • If you are still unable to connect/calibrate the sessions after these steps, you can contact our Tech Support team by calling 1-855-902-2777 any time between 6am-6pm PST.