Careers

Hinge Health’s mission is to improve the lives of people suffering from chronic conditions by digitizing the delivery of care - starting with musculoskeletal health. We’re already achieving remarkable outcomes - helping people overcome chronic pain, avoid surgeries, return to work, and get back to doing the things they love. We’re now rapidly signing large enterprise customers.

We’re looking for an entrepreneurial individual to join us in an executive position to build and lead our Customer Success function, covering both account management and implementation. The ideal candidate possesses customer success experience (in the healthcare space), and is at a point in their career where they are ready to grow into a national leadership position. You should be comfortable acting as a player-coach with Customer Success, and collaborating closely with other executives and teams across the organization.

We’re firm believers in letting you own your role and of continuous learning. To that end, we have a regular book club where we discuss topics in digital health, design thinking, entrepreneurship, sales, and more.

If this role appeals to you, and you hit most of the requirements below, we'd love to chat.

RESPONSIBILITIES

• Define and implement our Customer Success strategy and processes, creating an efficient and repeatable model
• Oversee a team in carrying our implementations, ensuring we meet the highest standards of customer service
• Personally manage our highest-profile client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion
• Build relationships with client health plans and ecosystem partners to define and execute integrations
• Leveraging data and client/user feedback for client reporting, as well as for informing our product roadmap
• Collaborate with every aspect of the company, particularly the sales, marketing, design, and coaching teams

REQUIREMENTS

• Bachelor’s degree and 5+ years work experience.
• Background in enterprise customer success / account management / implementation.
• Excellent project management, organization, and communication (both verbal and written) skills.
• Analytical skills & experience (e.g. consulting): ability to use data to drive internal decisions, and create a story for the client
• Comfortable working with the ambiguity of a fast-paced startup - ability to innovate, and solve problems creatively.
• Desire to learn, grow, develop, and eventually mentor future team members
• Have a sense of humor and like to have fun. We work hard, but we laugh a lot too.

BONUS POINTS

• Growth / B2C marketing experience
• Executive / Management experience
• Subject matter expertise in healthcare, employee health benefits, chronic disease management, digital health
• Startup experience

BENEFITS

• Competitive base + variable compensation
• Meaningful stock options
• Medical, dental, vision
• Company lunch
• Unlimited vacation policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle
• Chance to join in a leadership role and work on a very meaningful problem

TO APPLY

If you're interested - we'd love to hear from you. Please apply below.
No recruiters, please.

Hinge Health’s mission is to improve the lives of people suffering from chronic conditions by digitizing the delivery of care - starting with musculoskeletal health. We’re already achieving remarkable outcomes - helping people overcome chronic pain, avoid surgeries, return to work, and get back to doing the things they love. We’re now rapidly signing large enterprise customers.

We’re looking for an entrepreneurial individual to join our Commercial Team in a leadership capacity. You should be experienced in enterprise sales - though we’re more interested in someone who is preternaturally curious, ambitious, passionate about healthcare and excited to be an early member of a growing team. You’ll have a unique opportunity to shape Hinge Health’s growth and product. You’ll be involved in every aspect of our commercial process: sourcing & developing leads, driving customers to close and managing relationships with our customers. You'll have visibility into the entire company, work side-by-side with our co-founders and product team, and lead strategy sessions (often joined by our investors). 

We’re firm believers in letting you own your role and of continuous learning. To that end, we have a weekly book club where we discuss topics in digital health, design thinking, entrepreneurship, sales, and more. 

If this role appeals to you, and you hit most of the requirements below, we'd love to chat!

• Help develop our sales and product strategy 
  • We want you to constantly question how and why we do things, and suggest how to improve our sales process
  • Contribute to product roadmap by feeding back the customer's voice
  • Your opinion is valued from day 1, and we love fresh eyes!
• Help lead the entire sales process: prospecting > closure > pilot deployment >  managing customer relationships long-term
  • Research prospects, represent Hinge Health at conferences
  • Deliver presentations and demonstrations to customers in person and via phone/video conference
  • Empathetically listen to prospective and existing customers to translate their needs for the rest of the company 
  • Be primary relationship owner for customer contracts 
• Manage complex projects with grace, while using data to drive decisions
• Collaborate with every aspect of the company

• Tenacious & resourceful, with a roll-up your sleeve mentality to translate ideas into tangible outputs 
• Entrepreneurial mindset; ability to innovate, and solve problems creatively
• Strong and efficient communicator (both written and verbal)
• Organized: from your email inbox habits to your time management, to the information you juggle about people, teams, clients, and products
• Desire to learn, grow and develop into a first-class startup executive, and mentor to future team members 
• Existing knowledge of (or willing to quickly learn) enterprise selling techniques (SPIN Selling, + Value and Solution Selling) 
  • plus an eagerness to contribute to the development and sharing of best practices
• Passionate about the intersection of technology and healthcare
• Willingness to travel (may be up to 50%) 
• Have a sense of humor and like to have fun. We work hard, but we laugh a lot too.
• Bachelor's degree (any discipline - you don’t have to be a scientist or engineer, but it helps!)

• Subject matter expertise in enterprise sales, employee health benefits, chronic disease management, digital health
• Startup experience (esp in digital health) 

• Competitive base + variable compensation
• Meaningful stock options
• Medical, dental, vision
• Company lunch
• Unlimited vacation policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle
• Chance to join in a leadership role and work on a very meaningful problem  

If you're interested - we'd love to hear from you. Please apply below.
No recruiters, please. 

Hinge Health’s mission is to improve the lives of people suffering from chronic conditions by digitizing the delivery of care - starting with musculoskeletal health. We’re already achieving remarkable outcomes - helping people overcome chronic pain, avoid surgeries, return to work, and get back to doing the things they love. We’re now rapidly signing large enterprise customers.

We’re looking for an entrepreneurial individual to join our Commercial Team to manage client relationships and implementations. The ideal candidate possesses customer success experience (in the healthcare space), through we’re most interested in someone who is preternaturally curious, ambitious, and excited to be an early member of a growing team. You should be comfortable both leading projects autonomously and partnering with multiple teams, such as Product, Sales, and Marketing.

We’re firm believers in letting you own your role and of continuous learning. To that end, we have a regular book club where we discuss topics in digital health, design thinking, entrepreneurship, sales, and more.

If this role appeals to you, and you hit most of the requirements below, we'd love to chat.

RESPONSIBILITIES

• Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion
• Project-managing and monitor the implementation process, delivering best-in-class customer service and meeting every milestone
• Help define account management and implementation best practices, creating an efficient and repeatable model
• Interface with client health plans and ecosystem partners to define and execute integrations
• Aggregate customer insights and report back to clients
• Contribute to product roadmap by feeding back the customer's voice, empathetic listening to them and translating their needs internally
• Collaborate with every aspect of the company, particularly the sales, marketing, design, and coaching teams

REQUIREMENTS

• Bachelor’s degree and 2-5 years work experience.
• Background in enterprise customer success / account management / implementations.
• Excellent project management, organization, and communication (both verbal and written) skills.
• Analytical skills & experience (e.g. consulting): ability to use data to drive internal decisions, and create a story for the client
• Comfortable working with the ambiguity of a fast-paced startup - ability to innovate, and solve problems creatively.
• Desire to learn, grow, develop, and eventually mentor future team members
• Have a sense of humor and like to have fun. We work hard, but we laugh a lot too.

BONUS POINTS

• Growth / B2C marketing experience
• Subject matter expertise in healthcare, employee health benefits, chronic disease management, digital health
• Startup experience

BENEFITS

• Competitive base + variable compensation
• Meaningful stock options
• Medical, dental, vision
• Company lunch
• Unlimited vacation policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle
• Chance to join in a leadership role and work on a very meaningful problem

TO APPLY

If you're interested - we'd love to hear from you. Please apply below.
No recruiters, please.

Hinge Health’s mission is to improve the lives of people suffering from chronic conditions by digitizing the delivery of care - starting with musculoskeletal health. We’re already achieving remarkable outcomes - helping people overcome chronic pain, avoid surgeries, return to work, and get back to doing the things they love. We’re now rapidly signing large enterprise customers.

We’re looking for an entrepreneurial individual to join our Commercial Team in a leadership capacity. You should be experienced in enterprise sales - though we’re more interested in someone who is preternaturally curious, ambitious, passionate about healthcare and excited to be an early member of a growing team. You’ll have a unique opportunity to shape Hinge Health’s growth and product. You’ll be involved in every aspect of our commercial process: sourcing & developing leads, driving customers to close and managing relationships with our customers. You'll have visibility into the entire company, and work side-by-side with our co-founders.

We’re firm believers in letting you own your role and of continuous learning. To that end, we have a weekly book club where we discuss topics in digital health, design thinking, entrepreneurship, sales, and more. 

If this role appeals to you, and you hit most of the requirements below, we'd love to chat!

• Help develop our sales strategy 
• Own the entire sales process for a significant part of our pipeline: prospecting > closure > pilot deployment >  managing customer relationships long-term
  • Research prospects, represent Hinge Health at conferences
  • Deliver presentations and demonstrations to customers in person and via phone/video conference
  • Empathetically listen to prospective and existing customers to translate their needs for the rest of the company 
  • Be primary relationship owner for customer contracts 
• Manage complex projects with grace, while using data to drive decisions
• Collaborate with every aspect of the company

• Tenacious & resourceful, with a roll-up your sleeve mentality to translate ideas into tangible outputs 
• Entrepreneurial mindset; ability to innovate, and solve problems creatively
• Strong and efficient communicator (both written and verbal)
• Organized: from your email inbox habits to your time management, to the information you juggle about people, teams, clients, and products
• Desire to learn, grow and develop into a first-class startup executive, and mentor to future team members 
• Existing knowledge of (or willing to quickly learn) enterprise selling techniques (SPIN Selling, + Value and Solution Selling) 
  • plus an eagerness to contribute to the development and sharing of best practices
• Passionate about the intersection of technology and healthcare
• Willingness to travel (may be up to 50%) 
• Have a sense of humor and like to have fun. We work hard, but we laugh a lot too.
• Bachelor's degree (any discipline - you don’t have to be a scientist or engineer, but it helps!)

• Subject matter expertise in enterprise sales, employee health benefits, chronic disease management, digital health
• Startup experience (esp in digital health) 

• Competitive base + variable compensation
• Meaningful stock options
• Medical, dental, vision
• Company lunch
• Unlimited vacation policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s life-cycle
• Chance to join in a leadership role and work on a very meaningful problem  

If you're interested - we'd love to hear from you. Please email Dan (dan@hingehealth.com) your cover letter and CV with the subject line Director - Sales: Your Last name

No recruiters, please. 

Join Hinge Health, a rapidly growing VC-backed San Francisco digital health startup. Our mission is to improve the lives of people suffering from chronic conditions - starting with musculoskeletal health. We’re already achieving remarkable outcomes - helping people overcome chronic pain, avoid surgeries, return to work, and empowering people to do the things they love.

The ideal candidate is an experienced B2B marketer in the Employer Benefits space who combines creativity with a data-driven performance mindset.

As the Director of Marketing, you will own campaign strategy and execution to drive customer acquisition and rention. You’ll have a unique opportunity to shape Hinge Health’s growth and brand. You’ll be involved in every aspect of our marketing process: strategic planning, channel sales enablement, defining & building our brand, and managing marketing events.
We’re firm believers in letting you own your role and of continuous learning. To that end, we have a weekly book club where we discuss topics in digital health, design thinking, entrepreneurship, sales, and more.
 
RESPONSIBILITIES

• Own B2B Employer Benefits marketing strategy and execution including developing marketing plan, sales and marketing materials, and events strategy
• Create sales and marketing assets with a compelling story and consistent branding to support revenue growth
• Support all events including setup, collateral, and speakers
• Develop and execute communication plans and compose press releases that keep partners and customers informed about Hinge Health’s new products, features, and product updates
• Partner with Customer Success and Product teams o create delightful B2C marketing assets and ensure all customer touchpoints are on Brand

REQUIREMENTS

• At least 7+ years marketing experience with a track record of successful B2B Employer Benefits marketing
• Demonstrated expert in Employer Benefits market lead generation including content marketing, digital marketing (e.g. social media, SEO, paid search) and events management
• Entrepreneurial with an ability to create and follow plans yet flexible enough to respond to change while balancing multiple projects and priorities.
• Strong and efficient communicator (both written and verbal)
• Organized: from your email inbox habits to your time management, to the information you juggle about people, teams, clients, and products
• Desire to learn, grow and develop as a first-class startup executive, and mentor to future team members
• Passionate about Brands and the intersection of technology and healthcare
• Based in San Francisco, CA

BENEFITS

• Competitive base + variable compensation
• Meaningful stock options
• Medical, dental, vision
• Company lunch
• Unlimited vacation policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s life-cycle
• Chance to join in a leadership role and work on a very meaningful problem

Must include cover letter that describes and quantifies the impact of your marketing campaigns.

If you're interested - we'd love to hear from you. Please apply below.
No recruiters, please.

You’ll work at the intersection of product and engineering and be responsible for implementing data infrastructure that will enable the company to scale its data science and analytics operations. You’ll also be working on challenging data science problems, such as creating models to predict clinical outcomes and patient engagement.

We’re firm believers in growth and career development. You’ll own your role, be part of the decision-making process, manage your own time, and have the potential to become the Data Science Lead for the company.

RESPONSIBILITIES

• Own the development of Hinge Health’s data infrastructure
• Work closely with our product and business development teams to derive insights and think critically about user behavior and clinical data.

REQUIREMENTS

• 3-5 years of experience in a company with an established data science team.
• Experience implementing and maintaining data infrastructure.
• Opinionated on how to organise and maintain functions / modules / scripts across a data science team.
• Opinionated on how data should be accessed by non-technical analysts and product people.
• SQL, python and/or R expertise expected.
• Ability to work autonomously when needed, and work in a fast-paced environment.

BONUS POINTS

• Experience building/setting up interactive data visualisation tools.
• Fluent in Ruby.
• Experience working as part of an engineering team.

BENEFITS

• Competitive salary
• Meaningful stock options (We want everyone to feel like a real owner)
• Medical, dental, vision, 401K
• Flexible vacation policy
• Lunch & snacks
• Company outings (hikes, running, climbing events, and more)
• Opportunity to join a fantastically talented, diverse, and passionate team that’s working on a meaningful problem

TO APPLY

If you're interested - we'd love to hear from you. Please apply below.
No recruiters, please.

At Hinge Health, our mission is to improve the lives of people suffering from chronic conditions by digitizing the delivery of care - starting with musculoskeletal health. We’re already achieving remarkable outcome improvements - helping people overcome chronic pain, avoiding surgeries, returning to work, and getting them back to doing the things they love. 
 
You’ll be getting involved at a leadership level with a team that is small, nimble, and potent. We're at an exciting time in our growth - rapidly signing customers at scale. We’re firm believers in taking ownership of your role and career - come build with us.
 
As a Product Designer at Hinge Health, you will have meaningful ownership of core workflows across multiple product areas that will engage, empower, and delight our users. You will be in the unique position to partner with leadership in pioneering a healthcare product known for its user-friendly experience and ease of use. You’ll be collaborating with Product/Clinical teams and Engineering from concept to launch. You will lead as a strong systems thinker, crafting our user experience, interaction patterns and guidelines to promote a unified design narrative across all customer touchpoints. And most of all, you will have a direct impact in improving the lives of people struggling with chronic health conditions.
 
RESPONSIBILITIES

• Design and lead UI architecture, interface, and interaction patterns across multiple product areas
• Create delightful, user-centered designs by considering market analysis, customer feedback, app metrics, usability findings, and rapidly iterating multiple concepts & design variations 
• Collaborate effectively with Product, Clinical, Sales, and Engineering throughout the design process – from concept to wireframes to functional specifications. Must demonstrate ability to balance design requirements with technical limitations in an entrepreneurial environment.
• Craft interactive prototypes to highlight key interactions and experiences
• Create and execute visual and interaction patterns and guidelines

MINIMUM REQUIREMENTS

• Must provide a portfolio featuring UX, UI, and visual design work
• Bachelor's degree in Interaction Design, Human-computer Interaction (HCI), or equivalent field
• 3+ years of UI/UX design experience
• Working knowledge of iOS and Android native patterns, strong command of web standards, cross-browser compatibility, and accessibility
• Proficiency in Sketch, Adobe Creative Suite, HTML/CSS
• Organized, self-directed, and able to manage multiple complex projects in a timely manner
• Thrives in a fast-paced environment, often with aggressive timelines
• Effective communicator, presenter, and negotiator
• An enduring sense of humor 

PREFERRED QUALIFICATIONS

• You’ve created design systems from the ground up
• You have prior experience designing and launching commercially available web or desktop apps, services, or iOS and Android mobile apps
• You’ve created lightweight prototypes in Keynote, Invision, Dreamweaver and heavyweight prototypes in FramerJS, Principle, Origami, and HTML 
• You have experience in healthcare, education, exercise, or other program delivery design

BENEFITS

• Competitive salary 
• Meaningful stock options
• Medical, dental, vision, 401K
• Lunch & snacks
• Commuter benefits
• Company outings (happy hours, hikes, retreats, and more)

If you're interested - we'd love to hear from you. Please apply via the link below.
No recruiters, please.

Hinge Health's mission is to improve the lives of everyday people with chronic conditions by digitizing the delivery of care - starting with musculoskeletal health. We're already achieving remarkable outcome improvements - helping people conquer chronic pain, avoid surgery, return to work, and get back to doing the things they love.

You'll be joining a small, potent team of 25 employees entering a pivotal time in our lifecycle - we raised our Series A 6 months ago, are rapidly signing customers, and are looking to scale in 2018. As a small team, we're firm believers in letting you own your role and in continuous learning. To that end, we have a book club where we discuss topics in digital health, design thinking, entrepreneurship, sales, and more.

As we grow, we're looking to expand our Clinical Coaching team with industry-leading health coaches. We are looking for people who are fully committed to the mission of Hinge Health and the lifestyle changes we inspire, and who want to leave an immediate mark on their team. If you're the right fit for us, you'll wake up each morning inspired to get things done and help your team of patients succeed.

• You are passionate about the intersection of technology and healthcare
• A compassionate and empathetic people person - you're a great listener, you have an impeccable character, and you're always a pleasure to speak to.
• Outstanding and professional communication skills - you'll be liaising via email, phone, and text with patients and your internal team.
• Patient, attentive and non-judgmental - you know how hard it can be to change old habits, but you never give up on people.
• Exceptionally detail oriented and organized.
• You'll need to be able to confidently and proactively manage a large number of patients at once (50 - 100 at any given time.
• Willing to make an inviolable commitment to participant privacy.
• Our coaching approaches are constantly evolving and often highly personalized - and you'll play a key role in driving this evolution, so you'll also need to be independent, flexible, and thrive in a fast-paced work environment that encourages critical thinking and creative problem-solving. 
• You'll be on the front-line of our product - interacting with patients every day. That'll give you an incredible opportunity to see what's working and what isn't. This comes with the responsibility of being constantly inquisitive - to analyze user data and behavior, critically assess our coaching approaches, and relay your insights and feedback to the Product and Engagement Teams.
• Have a sense of humor and like to have fun. We work hard, but we laugh a lot too! :)

• Guide our patient base through our structured 12-week Digital Care Pathways and help them overcome chronic musculoskeletal disorders.
• Listen openly to participant challenges, get creative in adapting to their needs, and work with them toward healthy lifestyle changes, while keeping them focused and energized.
• Leverage Hinge Health coaching platform (which includes a detailed curriculum and a steady stream of data on patient performance and progress) to make strategic, effective coaching decisions.
• Actively collaborate with our Product, Data and Design teams to discover and drive digital health coaching best practices.
• We want you to constantly question how and why we do things, and suggest alternatives to improve the patient experience and our efficiency.
• Your opinion is valued from day 1, and we just love fresh eyes!
• Stay up-to-date on best practice guidelines for musculoskeletal health and chronic pain management.

• 2+ years in health coaching, patient interaction, clinical customer service, or a similar role.
• Certified Health Coach (CHC) or ACE certification, CHES, or similar certification.
• Trained in Motivational Interviewing (Certification is preferred)
• Experience with medium to large case loads (75+ patients)
• Prior startup experience, especially in digital health.
• Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, diabetes, weight loss & nutrition, mental health.

• Competitive salary
• Meaningful stock options (we want everyone to feel like a real owner)
• Medical, Dental, and Vision
• Very flexible vacation policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company's lifecycle

We are hiring for this position in San Francisco, California, and Chicago, Illinois.  Will consider remote hires for those with a background in digital health coaching with case loads of over 100 patients/clients.

If you think you can add something unique to our driven, empathetic, and talented team, we'd love to meet you! Please submit your resume and cover letter to our VP of Clinical Engagement, Margaret Dowling via the Apply button below. Applications without a cover letter will not be considered

No recruiters, please.

Job Type: Full-time

Join Hinge Health, a rapidly growing VC-backed San Francisco digital health startup. Our mission is to improve the lives of people suffering from chronic conditions - starting with musculoskeletal health. We’re already achieving remarkable outcomes - helping people overcome chronic pain, avoid surgeries, return to work, and empowering people to do the things they love.

We’re looking for a tenacious & creative individual to join our Marketing Team to become an expert in B2B lead generation including digital marketing, content marketing, and marketing event management. As an early member in our fast-growing healthcare tech company, you’ll have a unique opportunity to shape Hinge Health’s growth and brand. You’ll be involved in every aspect of our marketing process: strategic planning, sales enablement and defining & building our brand through consistent execution.

We’re firm believers in letting you own your role and of continuous learning. To that end, we have a weekly book club where we discuss topics in digital health, design thinking, entrepreneurship, sales, and more.

If this role appeals to you, and you hit most of the requirements below, we'd love to chat!
 
RESPONSIBILITIES

• Provide input into marketing plan, sales and marketing materials, and events strategy to support pipeline growth
• Lead all marketing events including strategy, prioritization, developing marketing assets, aligning internal resources, securing thought-leadership speaking opportunities, and measuring impact
• Develop marketing programs and innovative content that attract and convert new customers including digital marketing, conferences, and partner events

REQUIREMENTS

• Passionate about Brands and the intersection of technology and healthcare
• Marketing professional with 4+ years of experience in marketing communications, digital marketing, lead generation, and/or event management
• Ability to create and follow plans yet flexible enough to respond to change while balancing multiple projects and priorities.
• Tenacious & resourceful, with a roll-up your sleeve mentality to translate ideas into tangible outputs
• Strong and efficient communicator (both written and verbal)
• Organized: from your email inbox habits to your time management, to the information you juggle about people, teams, clients, and products
• Desire to learn, grow and develop into a first-class startup executive, and mentor to future team members
• Must be based in San Francisco

BONUS POINTS

• Subject matter expertise in enterprise sales, employee health benefits, chronic disease management, digital health
• Startup experience (esp in digital health)

BENEFITS

• Competitive base + variable compensation
• Meaningful stock options
• Medical, dental, vision
• Company lunch
• Unlimited vacation policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s life-cycle

If you're interested - we'd love to hear from you. Please apply below.
No recruiters, please.