Privacy FAQs

Is my personal information safe with Hinge Health?

While the safety of your personal information can never be 100% guaranteed, we take privacy extremely seriously and adopt many measures to minimize the risks, including:

• We use industry standard technologies to protect our IT systems from accidental or malicious misuse such as firewalls, encryption, and intrusion detection.

• We provide privacy training to our staff, to ensure that they understand their responsibilities when handling your personal information.

• We have achieved both SOC 2 and HITRUST compliance, standards that demonstrate that we have implemented robust measures to protect your information.

• We perform third party audits and penetration tests. In other words, we let auditors inspect our records and pay experienced hackers to try breaking into our systems.

How do you use my protected health information (PHI)?

The HIPAA Privacy Rule (HIPAA Privacy Rule) defines and limits the circumstances in which Hinge Health may use or disclose your PHI. We may only use or disclose PHI as permitted by the Privacy Rule or as you (or your personal representative) authorizes in writing. Please refer to Hinge Health’s HIPAA Notice for more information.

Is any of this information shared with my employer?

We never share any personally identifiable information about you with your employer.

Is any information shared with my insurance company?

We share your information with your insurance company for billing purposes. We may also share information about you with your insurance company to help improve the level and quality of care provided to you. This is consistent with the information other healthcare providers may provide their insurance companies.

Does Hinge Health comply with the CCPA?

Yes. Please refer to our SUPPLEMENTAL PRIVACY NOTICE FOR CALIFORNIA RESIDENTS · Hinge Health.

Do Hinge Health employees undergo training in relation to data protection awareness and the handling of sensitive personal data?

Yes, Hinge Health ensures that its employees undergo training annually in relation to data protection awareness and the handling of sensitive personal data.

Do you sell my personal information?

No. We do not sell your personal information nor do we disclose your personal information to third party marketers.

Do you use cookies?

Yes. We use cookies to facilitate site navigation and to continually improve our website design and functionality for our participants and visitors. Cookies allow us to remember you and to enhance your experience on our site.

Can I choose not to accept cookies?

Yes, but if you choose to not accept cookies, you may not be able to access and use all or part of the site or benefit from the information and services offered. You also may not receive content from us that may be relevant to your needs.

Where can I get more information?

Please visit our Privacy Policy · Hinge Health

• For inquiries related to privacy or the CCPA, contact us at privacy@hingehealth.com

• For inquiries related to HIPAA or compliance, contact us at compliance@hingehealth.com

• For security-related inquiries, contact us at security@hingehealth.com

April 27th, 2020