Tips to get the most out of your sensors

To help you get the most out of your therapeutic exercises in the Hinge Health program, we highly encourage you to use your sensors. The sensors help guide you into the proper position for your exercises, help you stay in position for the allotted amount of time, and can help ensure that the range of motion for the exercise is set properly for you.

In order to get the most out of your sensors, please read the following tips.

Connection Tips

  • If you haven't charged the sensors yet/in the past week, please charge them before starting as low batteries can effect both connection and calibration of the sensors.
  • Ensure that the Bluetooth function is turned on for your device (if it is on, you can toggle it off and back on to see if that corrects any issues).
  • Check that the Location-Based Services is set to "on" by:

    • Navigating to the Tablet Home page
    • Click on "Settings"
    • Then click on "Security & Privacy"
    • Then click on "Location-Based Services"
    • Enable Location Based Services.
  • Unpair and re-pair Sensors by:

    • Opening the Hinge Health app
    • Click on Account (bottom right hand side of the screen)
    • Click on "Unpair Sensors"
    • Begin a new playlist and the app with walk you through pairing the sensors again
  • If sensors aren't pairing, you can start and re-start your playlist. Make sure all sensors are turned on and properly placed on your body as instructed.

Calibration Tips

  • Placing the arm sensors further away from the elbow (in particular the forearm sensor) increases the range of motion between the forearm and bicep sensors as well as how much motion the program detects. So you can place the top sensor a little higher on your bicep and the lower sensor towards the middle of your forearm- which can really help for the wall slide pose. Please see the picture below.

Neck/Shoulder sensors

  • Be mindful if you are rotating your forearms or shoulders either inward or outward either during calibration or while performing the poses as this can also impact the way the program is monitoring your movements and can effect the calibration.
  • Sometimes a sensor has slightly moved from it's starting calibration place and just needs to be adjusted back to that location. Putting the sensors directly on your skin or wearing tight-fitting clothing reduces the chance of the sensors moving around.
  • You can exit out of the workout and then restart it, which will allow you to re-calibrate the sensors (see tips above for this).
  • For the Shoulder Rows and Straight Arm Pull Downs poses, it may feel awkward if you have the resistance band tied on a door knob or pole that is too low. To adjust, you can modify these poses by changing to a seated position and sitting towards the edge of the chair so that you can get a better 'pulling back' or 'pulling downward' motion while maintaining an upright position in your upper back and shoulders.
  • If you have any additional questions, please text your Health Coach or Concierge at 833-418-0909.
  • If you are still unable to connect/calibrate the sessions after these steps, you can contact our Tech Support team by calling 1-855-902-2777 any time between 6am-6pm PST.