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I can’t find the Hinge Health app in the App Store / Google Play store

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  3. I can’t find the Hinge Health app in the App Store / Google Play store

(iOS) App Store

If the Hinge Health app is not visible when you search for it in the App Store, it could be due to one of the following reasons:

  • The Hinge Health app may require a later iOS version than your device currently has.

  • Your device’s location may be set to a country or region where the Hinge Health app is unavailable (it is currently only available in the US App Store).

You can follow the instructions below to try to resolve this issue. If the issue persists or you need help at any step, contact our support team at (855) 902-2777 or appsupport@hingehealth.com.

How to update your iOS version

To see if updating your iOS version will resolve this issue, follow these steps to update it.

How to change your Apple ID country or region

While it is possible to change your Apple ID country or region to enable you to download the Hinge Health app, it may not be an ideal solution due to the fact that before changing it you must:

  • Cancel all of your current subscriptions.

  • Get a payment method for your new country or region.

  • Spend any store credit you may have.

If you still want to change your Apple ID country or region after reading the information above, you can follow these instructions.

If you don’t want to change your Apple ID country or region and need further help, please contact our support team at (855) 902-2777 or appsupport@hingehealth.com.

(Android) Google Play Store

If the Hinge Health app is not visible when you search for it in the Google Play Store, it could be due to one of the following reasons:

  • Your device may not be compatible with the Hinge Health app.

  • Your device’s location may be set to a country where the Hinge Health app is unavailable (it is currently only available in the US Google Play Store).

You can follow the instructions below to try to resolve this issue. If the issue persists or you need help at any step, contact our support team at (855) 902-2777 or appsupport@hingehealth.com.

How to update your Android device version

To see if updating your Android device version will resolve this issue, follow these steps to update it.

How to change your Apple ID country or region

While it is possible to change your Google Play country to enable you to download the Hinge Health app, it may not be an ideal solution due to the fact that:

  • To set up a new country, you must be in that country and have a payment method from the new country.

  • If you change your country, you won’t be able to change it back for one year.

  • You may lose access to some books, movies, TV shows, games, and apps.

  • You won’t be able to use your Google Play balance that you have in your old country in your new country.

If you still want to change your Google Play country after reading the information above, you can follow these instructions.

If you don’t want to change your Google Play country and need further help, please contact our support team at (855) 902-2777 or appsupport@hingehealth.com.