I’m having trouble logging into the App Store / Google Play Store

• Jump to (iOS) App Store instructions

• Jump to (Android) Google Play Store instructions

(iOS) App Store

Apple may require you to sign into your Apple ID to download apps from the App Store onto your iPhone or iPad. When you try to download the Hinge Health app, you may see a pop-up that says “Sign-In Required. Enter the password for [your email].”.

If you are having issues entering your Apple ID password into this pop-up, try the following:

• Take note of your email address if it is shown when you are asked to sign in. This is the email that you are using for your Apple ID, and it may be helpful to have later if you need to reset your password.

• Follow these steps to recover your details and regain access to your account:

  • If you forgot your Apple ID email address or phone number

  • If you forgot your Apple ID password

• Once you have recovered your details, you should be able to sign into your Apple ID and download the Hinge Health app by following

  these instructions.

If you are still having trouble getting access to your Apple ID after following the steps above, please contact our support team at (855) 902-2777 or appsupport@hingehealth.com.

(Android) Google Play Store

Your phone or tablet may require you to sign into your Google Account in order to download apps from the Google Play Store.

When you open the Play Store, or when you attempt to download the Hinge Health app, you may be asked for your email address or phone number, and a password. You’ll need to be able to enter these details in order to proceed.

Tip: The email address for your Google Account is likely an ‘@gmail.com’ email. The phone number is likely your primary mobile number.

If you encounter issues when trying to sign in to your Google Account, try the following:

• Follow these steps to recover your account details.

• Once you have recovered your details, you should be able to sign into Google Play and download the Hinge Health app by following these instructions.

If you are still having trouble signing into your Google Account after following the steps above, please contact our support team at (855) 902-2777 or appsupport@hingehealth.com.