Hinge Health, Inc. and its affiliates (“Hinge Health”) are deeply committed to protecting the privacy and security of our customers’ data.
This policy applies to information we collect:
through the Services; and
via email, text, or other electronic messages between you and any employee or agent of Hinge Health.
Some of the information we collect may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended from time to time. For more information about your rights under HIPAA, please refer to [Link to Hinge Health Notice of Privacy Practices] To the extent other state or local privacy and data protection laws apply to your data, we will comply with those requirements as well. Information that you provide directly to a physician or physical therapist acting within the scope of their license in the provision of services in the Chronic Care Pathway, Acute Care Pathway, Peri-and Post-Surgical Care Pathway and Secondary Medical Opinion Pathway are covered by the Notice of Privacy Practices for Hinge Health MSO, Inc. and its network of affiliated healthcare professionals and available at [Link to MSO Notice of Privacy Practices].
Should you have any questions about this policy or our practices, please send an email to firstname.lastname@example.org.
What Information We Collect
Hinge Health collects some basic identifying information such as your name, e-mail address or other contact information, and whether you are enrolled in your employer sponsored group health plan directly from your employer and/or your employer sponsored group health plan. Hinge Health only collects other personal information about you through the Services only when you voluntarily provide it to us. If you choose to go through our screening process and/or register for the Services we ask you to provide personal information, including but not limited to: your name, address, telephone number and/or email address, height, weight, and health information in connection with the use of our products or services. We also collect information that will allow you to establish a username and password. You may choose not to provide us with certain information, but that may result in our inability to provide you access to the Services.
What Information We Disclose
By using the Services you consent to and authorize Hinge Health and its affiliates to disclose your eligibility for and participation in the Services (i.e. that you meet the enrollment criteria for the Services and that you have elected at your own discretion to participate) to others, including: Hinge Health senior management and administrators, your personal Hinge Health coach (“Hinge Coach”) and other users of Hinge Health’s Services. In particular, these entities may be able to access a range of information about you, such as your first and last name, picture, and participation in Hinge Health’s program. Moreover, based on Hinge Health’s deployment model, you may be placed into a group of users with similar characteristics who may be co-workers or acquaintances (your “Peer Group”) who will be able to view such information. Only information you explicitly consent to be visible to the peer group will be shared. By default, only your first name is shared, and you may choose to use a pseudonym instead of your real first name.
How to Review and Change Your Personal Information
If you become a Hinge Health account, you may review your personal information by visiting the Hinge Health mobile applications and accessing the “Settings menu.” To change or remove any information, please contact us through the application, or at email@example.com.
How We Use Personal Information That We Collect Online
(a) Internal Uses - We may use information we collect about you to:
Administer your account, including your assignment and enrollment in your Peer Group;
Allow your Hinge Coach to personalize your experience;
Provide you with access to particular tools and services;
Respond to your inquiries and send you administrative communications;
Obtain your feedback on our websites and our offerings;
Statistically analyze user behavior and activity;
Provide you with more relevant content;
Conduct research and measurement activities;
Send you personalized emails or secure electronic messages pertaining to your health information; or
Contact you about the products and services that we offer.
We may combine personal and non-personal information collected by Hinge Health about you, and may combine this information with information provided by external sources.
(b) Disclosure of Personal Information to Third Parties
We will not disclose any personal information about any of our users to any third-party (excluding our vendors or contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential), unless: (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties, or via scientific research papers regarding our Services. This aggregate information does not contain any personal information about our users.
(c) Disclosure of Information by You
Through your use of the Services, you may choose to make certain elements of your information, including PHI that you post and/or disclose in the course of engaging with the Services, available to other participants and users. While we take considerable efforts to protect your privacy, we cannot take and expressly disclaim responsibility for whether and how other users, including your Peer Group, will use or disclose information disclosed by you through the Services. As discussed above, the Services provide you the ability to share personal information, including regarding your medical condition and history to your Peer Group. Any information you voluntarily choose to provide through the Services may be visible to your Peer Group and Hinge Coach. As such, you should only provide information you feel comfortable disclosing to other members of your Peer Group and Hinge Coach.
How We Protect Information Online
We exercise great care to protect your personal information through various administrative and physical safeguards. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection for information stored on our systems. However, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us while that information is in transit. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites.
In addition, we limit Hinge Health’s employees’ and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to this information, and then may only access or use the minimum necessary for the task at hand. We educate our employees about the importance of maintaining confidentiality of user information.
We also periodically review our security arrangements and safeguards.
How can you help protect your information?
If you are using a Hinge Health website or mobile application for which you registered and choose a password, we recommend that you do not share your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Always remember to sign out of the Hinge Health website and close your browser window when you have finished using the Services. This is to ensure that others cannot access your personal information and correspondence to us if others have access to your computer or mobile device.
We are committed to protecting the privacy of children. The Hinge Health websites are not designed to be used by or intended to attract children under the age of 13. Individuals who we actually know are under the age of 13 are not permitted to use the Hinge Health websites and we will not collect their personal information.
Links to Other Websites
We want to provide website visitors valuable information, services, and products. Featured programs and other Hinge Health website content may link our users to third-party websites. Hinge Health does not control and is not responsible for privacy or security practices of any third party websites.
Your California Privacy Rights If you are a California resident, California law provides you with additional rights regarding our collection, use, and disclosure of your personal information. To learn about the personal information we collect, use, and disclose along with information regarding your additional California privacy rights, visit the [Link to CCPA Privacy Notice].
[Updated as of November 6, 2020]