Hinge Health

Our approach to AI

Integrating AI into healthcare thoughtfully and responsibly

Artificial Intelligence is transforming healthcare with unprecedented speed and scale. The possibilities are extraordinary. At Hinge Health, we're passionately investing in Artificial Intelligence (AI) to transform the quality of care we provide and elevate the member experience to new heights. Yet, we remain steadfast in our commitment to the personal touch that defines exceptional healthcare. By thoughtfully and responsibly integrating AI, we enhance human-centered care, ensuring every member interaction is as personal as it is powerful. We are building the next generation of compassionate care, where technology and personal connection unite to deliver truly remarkable outcomes.

Our Core Commitments 

  • AI that is thoughtfully designed: Our AI is designed to be intentional and member-centered, personalizing support based on individual needs, preferences, and progress. We continuously refine our technology to prioritize meaningful interactions that help members overcome barriers and achieve their health goals.

  • AI that is built responsibly: We are committed to the highest standards of safety, privacy, and transparency. Our AI systems are rigorously tested and ethically managed to ensure that data is secure, biases are minimized, and members can trust both the technology and our clinical guidance.

  • AI complements human care: At Hinge Health, AI works hand-in-hand with our clinicians, enhancing the human connection. Our technology empowers our care team with timely insights and automates routine tasks, so clinicians can focus on delivering the highest level quality of member care.

Our Guiding Principles

  • Ethical Use: We build and deploy AI with unwavering commitment to ethics, fairness, inclusivity, and accountability. We actively minimize bias, avoid discrimination, and promote human dignity and equity in all our solutions.

  • Privacy & Security: Protecting member data is paramount. Every AI application meets rigorous standards for privacy, security, and compliance.

  • Transparency: Provide clients and partners with complete transparency into how and when AI is used, and ensure members receive clear communication when they interact with AI.

  • Continuous Improvement & Governance: We are committed to ongoing monitoring, evaluation, and enhancement of our AI systems. With strong governance and stakeholder feedback, our AI evolves with new evidence, member needs, and regulatory standards.

Our Ongoing Promise

Our core commitments and guiding principles shape our use of AI, ensuring we continually enhance the member experience while upholding the highest ethical standards. We are dedicated to transparency and collaboration with our members, clients, partners, and peers to unlock the full potential of responsible AI in healthcare. As the landscape evolves, we will regularly review and update our policies and practices to ensure we remain at the forefront of ethical and effective innovation.