Understanding how AI is changing digital health benefits

Explore how this technology makes access to care easier, while improving outcomes. So members can do what they love most.

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Delivering Better Care and Outcomes with AI by Frost and Sullivan

Convenience. The key to care.

More than half (51%) of consumers say ease of access is the most important factor in selecting care, and 80% would switch providers for greater convenience.²

53% of consumers believe AI can improve their access to care.

Responsible, human-centered AI.

The goal of AI-enhanced care is to support the people behind the patients. It helps to personalize engagement with members, adapt to real-time situations, and deliver faster pathways to recovery.

AI in healthcare is not about replacing people, it is about humanizing automation, delivering personalized member experiences while streamlining care connections.

Frost and SullivanDelivering Better Care and Outcomes with AI

AI-enhanced care

Personalized, convenient care

47% improved response times to member care through the use of  AI-driven workflows.³

Responsible and human-centered AI

AI-empowered care teams reduce friction and accelerate care, while maintaining equity, privacy, and trust.⁴

Strategic digital investment

AI is among the leading technology investment priorities for healthcare leaders in digital health.⁵

Not all AI-enabled health solutions are equal. When evaluating vendors, keep in mind the following:

Results oriented in areas such as productivity, member satisfaction, and mental health.
Quick solution setup and member onboarding.
Flexibility in workflows for health plans and members.
Dedication to innovation and research.
Security practices and regulatory compliance, including HIPAA, SOC 2, and HITRUST.

How to vet digital health vendors using AI

Lead the AI conversation

Digital health benefits are rapidly changing. Get a framework to help you make informed decisions for using AI your digital health benefits strategy.