Question 1

How does the programme work and how do I get started?

Accepted Answer

You can start your programme by downloading the Hinge Health app and signing in with the email or phone number you used to enrol.

Next, we’ll have you do a few simple stretches and exercises so we can see how you move. This allows us to personalise your programme based on your pain, lifestyle and goals.

Question 2

What’s the time commitment for the programme?

Accepted Answer

We ask you to commit to doing at least 3 exercise sessions a week to reduce your pain, build strength and increase flexibility.

Question 3

Where can I download the Hinge Health app?

Accepted Answer

You can download the app from the [Apple App Store](https://apps.apple.com/gb/app/hinge-health/id1429270372) or [Google Play Store](https://play.google.com/store/apps/details?id=com.hingehealth.phoenix&hl=en_GB).

Question 4

How do I sign in to the Hinge Health app?

Accepted Answer

You have the choice of signing in to the app using your phone number or the email address and password you used to join the programme. Please note: your device must be connected to the internet or your mobile data in order to sign in to the app.

If you’re not sure which phone number or email address you signed up with, or need to change these details, please [contact our support team](https://www.hingehealth.com/for-members/support/#contact-us).

Question 5

Is there really no cost to join Hinge Health? How?

Accepted Answer

Yes! Hinge Health is covered through employers and health insurance plans, so there’s no cost to you. Get care when you need it – without the burden of copayments and other hidden costs.

Question 6

How will I know if I’m doing my exercises correctly?

Accepted Answer

You’ll be guided through each exercise with audio and visual instructions. You’ll also have the option of using our smart camera technology to receive real-time feedback on your exercise form, ensuring you can move confidently and get the most out of every session.

Question 7

How can I get more support with my app?

Accepted Answer

You can contact our support team by phone on +1 855 902 2777 or by email at help@hingehealth.com.

If you experience any issues when using the app, we recommend starting with these general tips:
- Check your connection: the Hinge Health app requires a reliable internet connection.
- Keep your app up to date: be sure to install new app versions as they become available.
- Check your battery life: some issues may improve by fully charging your device.
- Refresh your app: minor issues can be addressed by exiting and re-opening your app.

Access to virtual physical therapy is at your fingertips

Download the app to start your programme

Personalised relief ‌that moves with you

A programme that suits you

Guided exercise sessions

Confidence-building technology

Need help? We’re here for you

Contact us at the email or phone number below.

+1 (855) 902 2777

[email protected]