Privacy Policy - Lumen (formerly CenturyLink)

Privacy Policy


Hinge Health, Inc. ("Hinge Health") is committed to protecting the privacy and security of our customers' data. To that end, we operate in compliance with all applicable privacy and data protection laws including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), as amended by the Health Information Technology for Economic and Clinical Health Act of 2009 ("HITECH").

This statement sets forth Hinge Health’s Privacy Policy (“Privacy Policy”) and describes the practices that we will follow with respect to the privacy of the information of users of this site and our mobile applications. By visiting and using Hinge Health’s mobile application (collectively, the “Services”) you acknowledge that you accept the practices and policies outline in this Privacy Policy. “You”, “your” or similar terms refer to you as a user of the Services.

This policy applies to information we collect:

  • Through the Services

  • In email, text, or other electronic messages between you and any employee or agent of Hinge Health.

This policy does not apply to the actions of any company or entity that we do not control and to individuals who we do not employ or manage.

As used in this Privacy Policy, the terms “using” and “processing” information may include, amongst other things, subjecting such information to analysis, using cookies, and managing information in a number of ways, including but not limited to: collection, storing, evaluating, modifying, deleting, using, combining, disclosing. Information will only be disclosed in accordance with HIPAA rules. 

Should you have any questions about this policy or our practices, please send an email to

What Information We Collect

Hinge Health collects your personal information through the Services when you voluntarily provide it to us. If you choose to go through our screening process and/or register for the Services we ask you to provide personal information, including but not limited to: your name, address, telephone number and/or email address, height, weight, and health information in connection with the use of our products or services. We also collect information that will allow you to establish a username and password. You may choose not to provide us with certain information, but that may result in our inability to provide you access to the Services.

Some of the information we collect may constitute protected health information (“PHI”) under HIPAA. PHI is Personal (individually identifiable) Information about you that relates to (a) your past, present or future physical or mental health or condition, (b) the provision of health care to you, or (c) your past, present, or future payment for the provision of health care, which is created, received, transmitted or maintained by Hinge Health. This Privacy Policy describes how we protect your privacy as a visitor to, or general use of the Services. As a HIPAA Business Associate, Hinge Health has certain statutory and contractual obligations with the Covered Entity (ie. your health insurer and/or provider) we have contracted with to provide the Services. For more information about your rights with respect to PHI, please refer to the HIPAA Notice of the relevant Covered Entity.

What Information We Disclose

By using the Services you consent to and authorize Hinge Health to disclose your eligibility for and participation in the Services (ie. that you meet the enrollment criteria for the Services and that you have elected at your own discretion to take part) to others, including: Hinge Health senior management and administrators, your personal Hinge Health coach (“Hinge Coach”) and other users of Hinge Health’s Services. In particular, these entities may be able to access a range of information about you, such as your first and last name, picture and participation in Hinge Health’s program. Moreover, based on Hinge Health’s deployment model, you may be placed into a group of users with similar characteristics who may be co-workers or acquaintances (your “Peer Group”) who will be able to view such information. Only information you explicitly consent to be visible to the peer group will be shared. By default, only your first name is shared, and you may choose to use a pseudonym instead of your real first name.

How to Review and Change Your Personal Information

If you become a Hinge Health account holder, you may review your personal information by visiting the Hinge Health mobile applications, and accessing the “Settings menu”. To change or remove any information, please contact us through the application, or at

How We Use Personal Information That We Collect Online

(a) Internal Uses - We may use information we collect about you to:

  • Administer your account, including your assignment and enrollment in your Peer Group;

  • Allow your Hinge Coach to personalize your experience;

  • Provide you with access to particular tools and services;

  • Respond to your inquiries and send you administrative communications;

  • Obtain your feedback on our sites and our offerings;

  • Statistically analyze user behavior and activity;

  • Provide you with more relevant content;

  • Conduct research and measurement activities including publication or other public dissemination of those findings, provided that any information about you or other participants is aggregated and de-identified;

  • Send you personalized emails or secure electronic messages pertaining to your health information; or

  • Contact you about the products and services that we offer.

We may combine Personal and Non-Personal Information collected by Hinge Health about you, and may combine this information with information from external sources.  

(b) Disclosure of Personal Information to Third Parties

We will not disclose any personal information to any third party (excluding our contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential), unless (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.  

(c) Disclosure of Information by You

Through your use of the Services, you may make available to other participants your information, including PHI that you post and/or disclose in the course of engaging with the Services.

While we take considerable effort to protect your privacy, we cannot and expressly disclaim responsibility for, whether and how other users, including your Peer Group, will use or disclose information disclosed by you through the Services. Specifically, as discussed above, the Services provide you the ability to share personal information, including regarding your medical condition and history to your Peer Group. Any information you choose to provide through the Services may be visible to your Peer Group and Hinge Coach. As such, you should only provide information you feel comfortable disclosing.

Cookie Placement

Certain Hinge Health websites, like many other commercial sites, may use a standard technology called "cookies" to collect information about how our site is used. Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set. We may use cookies to keep track of information about your current web browsing session which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor how many people are using our site and for what purpose. We may also make use of “persistent or memory based” cookies, which remain on your computer’s hard drive until you delete them. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize our services if you reject cookies.

How We Protect Information Online

We exercise great care to protect your personal information. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection. However, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites.

In addition, we limit Hinge Health's employees’ and contractors' access to personal information. Only those employees and contractors with a business reason to know have access to this information. We educate our employees about the importance of maintaining confidentiality of user information.

We review our security arrangements from time to time as we deem appropriate.

How can you help protect your information?

If you are using a Hinge Health website or mobile application for which you registered and choose a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Hinge Health website and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.


We are committed to protecting the privacy of children. The Hinge Health sites are not designed or intended to attract children under the age of 13. The Hinge Health sites do not collect Personal Information from any person we actually know is under the age of 13.

Links to Other Sites

We want to provide site visitors valuable information, services and products. Featured programs and other site content within the Hinge Health site may link our users to third party sites. Hinge Health does not control and is not responsible for practices of any third-party websites.  

California Residents

California Civil Code Section 1798.83 permits users of the Services who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to us at

We do not share your personal information with other companies outside of Hinge Health, Inc. for direct marketing use unless you consent or otherwise direct us to do so.

If you are a California resident under the age of 18, and user of the Services, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.


From time to time, we may change this privacy statement. For example, as we update and improve our services, new features may require modifications to the privacy statement. Accordingly, please check back periodically.

Date: February 14, 2019