MSO Privacy Policy

Hinge Health MSO, Inc. and its affiliates (“Hinge Health MSO”) is deeply committed to protecting the privacy and security of our customers’ data. 

This statement sets forth Hinge Health MSO’s Privacy Policy (“Privacy Policy”) and describes the practices that we will follow with respect to the privacy of the information our patients. By consulting with, or soliciting treatment from, the licensed health care providers (collectively, the “Services”) you acknowledge that you accept the practices and policies outline in this Privacy Policy. “You”, “your”, or similar terms refer to you as a user of the Services.  Hinge Health, Inc.’s Privacy Policy governs the use of your information on the Hinge Health, Inc. platforms and websites. 

This policy applies to information we collect:

  • through the Services; and 

  • via email, text, or other electronic messages between you and any employee or agent of Hinge Health MSO.

This policy does not apply to the actions of any company or entity that we do not control and to individuals who we do not directly employ or manage. Medical, physical therapy and professional physical therapy services rendered as part of the Chronic Care Pathway, Acute Care Pathway, Peri- and Post Surgical Care Pathway and Secondary Medical Opinion Pathway are not provided directly by Hinge Health MSO, Inc. but rather through our network of affiliated healthcare professionals. Hinge Health MSO, Inc. does not directly provide medical advice.  

As used in this Privacy Policy, the terms “using” and “processing” information may include, amongst other things, subjecting such information to analysis, using cookies, and managing information in a number of ways, including but not limited to: collection, storing, evaluating, modifying, deleting, using, combining, and/or disclosing. 

Some of the information we collect may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended from time to time. For more information about your rights under HIPAA, please refer to Hinge Health MSO’s Notice of Privacy Practices.  To the extent other state or local privacy and data protection laws apply to your data, we will comply with those requirements as well.

Should you have any questions about this policy or our practices, please send an email to

What Information We Collect

Hinge Health MSO collects some basic identifying information such as your name, e-mail address or other contact information, and whether you are enrolled in your employer sponsored group health plan directly from your employer and/or your employer sponsored group health plan.  Hinge Health MSO only collects other personal information about you through the Services only when you voluntarily provide it to us. If you choose to go through our screening process and/or register for the Services we ask you to provide personal information, including but not limited to: your name, address, telephone number and/or email address, height, weight, and health information in connection with the use of our products or services. We also collect information that will allow you to establish a username and password. You may choose not to provide us with certain information, but that may result in our inability to provide you access to the Services.

What Information We Disclose

By using the Services you consent to and authorize Hinge Health MSO and its affiliates to disclose your eligibility for and participation in the Services (i.e. that you meet the enrollment criteria for the Services and that you have elected at your own discretion to participate) to others, including: Hinge Health MSO senior management and administrators, your personal Hinge Health, Inc. health coach (“Hinge Coach”). In particular, these entities may be able to access a range of information about you, such as your first and last name, picture, and participation in Hinge Health MSO’s program. 

How to Review and Change Your Personal Information

If you become a Hinge Health MSO patient, you may review your personal information. To change or remove any information, please contact us through the application, or at

How We Use Personal Information That We Collect Online

(a) Internal Uses - We may use information we collect about you to:

  • Allow your health care professional to personalize your experience;

  • Provide you with access to particular tools and services;

  • Respond to your inquiries and send you administrative communications;

  • Obtain your feedback on our websites and our offerings;

  • Statistically analyze user behavior and activity;

  • Provide you with more relevant content;

  • Conduct research and measurement activities;

  • Send you personalized emails or secure electronic messages pertaining to your health information; or

  • Contact you about the products and services that we offer.

We may combine personal and non-personal information collected by Hinge Health MSO about you, and may combine this information with information provided by external sources.  

(b) Disclosure of Personal Information to Third Parties

We will not disclose any personal information about any of our users to any third-party (excluding our vendors or contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential), unless: (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties, or via scientific research papers regarding our Services. This aggregate information does not contain any personal information about our users.  

(c) Disclosure of Information by You

Through your use of the Services, you may choose to make certain elements of your information, including PHI that you disclose in the course of engaging with the Services or the Hinge Health, Inc. Services, available to other participants and users.  

Cookie Placement

Certain Hinge Health MSO websites, like many other commercial websites, may use a standard technology called “cookies” to collect information about how our website is used. Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set. We may use cookies to temporarily keep track of information about your current web browsing session which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor how many people are using our website and for what purpose. We may also make use of “persistent” or “memory based” cookies, which remain on your computer’s hard drive until you delete them. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize our services if you reject all cookies.

How We Protect Information Online

We exercise great care to protect your personal information through various administrative and physical safeguards. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection for information stored on our systems. However, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us while that information is in transit. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites.

In addition, we limit Hinge Health MSO’s employees’ and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to this information, and then may only access or use the minimum necessary for the task at hand. We educate our employees about the importance of maintaining confidentiality of user information.

We also periodically review our security arrangements and safeguards.

How can you help protect your information?

If you are using a Hinge Health MSO website or mobile application for which you registered and choose a password, we recommend that you do not share your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Always remember to sign out of the Hinge Health MSO website and close your browser window when you have finished using the Services. This is to ensure that others cannot access your personal information and correspondence to us if others have access to your computer or mobile device.


We are committed to protecting the privacy of children. The Hinge Health MSO websites are not designed to be used by or intended to attract children under the age of 13. Individuals who we actually know are under the age of 13 are not permitted to use the Hinge Health MSO websites and we will not collect their personal information. 

Links to Other Websites

We want to provide website visitors valuable information, services, and products. Featured programs and other Hinge Health MSO website content may link our users to third-party websites. Hinge Health MSO does not control and is not responsible for privacy or security practices of any third party websites.  

Your California Privacy Rights If you are a California resident, California law provides you with additional rights regarding our collection, use, and disclosure of your personal information. To learn about the personal information we collect, use, and disclose along with information regarding your additional California privacy rights, visit the CCPA Privacy Notice.


As we continually update and improve our services, we may periodically make changes to this Privacy Policy.  Or, we may modify this Privacy Policy to reflect new changes in laws or regulations. Accordingly, please check back and review this Privacy Policy periodically.

Privacy FAQs

[Updated as of November 6, 2020]

November 6th, 2020